February 5, 1998.

My knowledge of Mr. Katsumi stems from my dealings with him as the Service Manager of Beach Auto over approximately 12 years.

I had been a loyal BMW fan for many years prior to Beach Auto losing its BMW dealership.  While I as an automobile owner thought servicing was as important to a dealership as purchasing, with the exception of Mr. Katsumi, most other dealerships, if they agreed with this concept, did not demonstrate it.

The essence of Mr. Katsumi's finesse was his dedication and devotion to both the clients and his commitment to the service of their automobiles for which he exhibited a great passion.

He not only took a personal interest in the clients, but in their automobiles.  He ran the service at Beach Auto in an organized and logical manner.  

It was the best service department I had ever been to up to until 1993 (when the dealership was lost).  Since I have left, my automobiles have been serviced by Land Rover, Audi and Mercedes Benz.  Mr. Katsumi's professionalism remains superior.

I can give a full-hearted recommendation about Mr. Katsumi with no reservations.  If you wish further details, please do not hesitate to write or speak with me at my office. 

Yours truly,
Glenn A. Smith
Lenczner Slaght Royce Smith Griffin, Barristers.