January 27, 1998.

In 1991 I decided to purchase my first BMW.  After talking to several friends about which dealership to use, I chose Beach Auto, principally because of its outstanding reputation for service.  In the years since, I have realized that this reputation is based on the abilities of people like Don Katsumi.

Don has an outstanding knowledge of the cars and has a unique ability to communicate with customers in a way that is easily understood.  He is quick to put his finger on the likely source of any problem and has always ensured that the job was done properly and to the customers full satisfaction.

Don is the best that I have experienced in thirty years of dealing with service departments of auto dealerships.  He would be a great acquisition for any organization looking for that rare blend of top notch technical knowledge with great people skills.

Sincerely,
David A. Rattee
President and CEO, CIGL Holdings Ltd.