August 26, 2000.

Don, it isn't often I have the opportunity to write to people and tell them how wonderful their customer service is.

I was delighted with the service I received by you and your staff.  Offering great service is one thing, but coupling that with value is another.  You not only showed me great service but also excellent value.  I really believe that you and your staff went out of your way to repair my car as quickly, efficiently and thoroughly as possible.

I would be happy to recommend your services. Please feel free to use this letter as a reference.

Regards,
Ash Rajendra
ERP Consulting, IBM Canada Ltd.